Bumrungrad International Hospital in collaboration with Certinal eSign, a leader in Digital Transaction Management, is transforming the patient registration process and data management.

This collaboration will help to drive efficiency, enhance security, and redefine the patient experience through advanced eSignatures and digitized workflows, making these efforts a significant step toward growth and innovation.

Bumrungrad International Hospital had recognized the opportunity to transition from using traditional paper consent forms to utilizing a more efficient digital solution to further enhance the patient experience and streamline operations. By collaborating with Certinal eSign, the hospital aims to improve the patient experience — during the signing of consent forms, both in-person and online, and with multi-language support. The user-friendly and robust Certinal API enables seamless integration between Bumrungrad’s in-house systems and Certinal’s e-sign solution, allowing the hospital to process hundreds of transactions daily. Key highlights of the collaboration include:

 

1. Streamlined Patient Consent Collection Processes: Certinal eSign, which introduces more than 8 workflows, is tailored for patient consent form signing, automating processes, and integrating directly with the EMR system.
2. Enhanced API-Based Integrations for EMRs: Certinal’s API enables seamless integration with EMR systems. Its key capabilities include initiating in-person signing on hospital tablets, and remote signing via email and SMS notifications.
3. Strengthened Data Security and Trust: Certinal eSign’s solutions include features such as secure ID proof uploads, two-factor authentication (2FA), camera capture for patient identification, remote witnessing, and automated purging of transaction data upon reaching retention periods. For patients without email, SMS messaging of document review links is also available.
4. Pre-Registration Process 50% Digitized: With Certinal’s digital forms and streamlined processes, 50% of patient pre-registrations are now completed digitally, significantly reducing reliance on paper and improving operational efficiency.
5. Cost Reduction and Comprehensive Support: Certinal eSign solution benefits the hospital in terms of cost reduction, and the extensive support provided by the Certinal team.

Nipat Kulabkaw, MD, Co-Chief Executive Officer of Bumrungrad International Hospital, stated, “Integrating Certinal eSign technology aligns with Bumrungrad’s commitment to creating seamless, secure, and patient-centered experiences through advanced solutions. By digitizing our workflows, we simplify the registration process, reduce wait times, and enhance overall patient satisfaction — keys elements of our mission to deliver world-class healthcare.”

Aatish Dedhia, CEO of Certinal, commented, “Our collaboration with Bumrungrad International Hospital is about more than just digitizing signatures — it’s about solving real-world challenges in healthcare. Together, we’re addressing workflow inefficiencies, enhancing data security, and ultimately creating a better experience for patients. This partnership marks a key milestone in our mission to drive digital transformation in healthcare.”

Henrik Andersson, Chief Innovation & Technology Officer of Bumrungrad International Hospital, added, “Implementing Certinal eSign’s digital solutions has significantly streamlined and secured our consent processes. Integration with our EMR system optimizes operations and data management, further supporting Bumrungrad’s commitment to innovative healthcare and patient-centric care delivery.”

This collaboration underscores Bumrungrad International Hospital’s ongoing commitment to integrating cutting-edge technologies that enhance patient care and operational efficiency. By transitioning to digital workflows with Certinal eSign, Bumrungrad not only optimizes its consent processes but also strengthens its position as a leader in innovative, patient-centered healthcare. The partnership exemplifies Bumrungrad’s dedication to setting new standards of excellence in healthcare, both regionally and globally.