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Medical Coordination Office

Medical Coordination Office


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The Medical Coordination Office (MCO) at Bumrungrad International is a unique and complimentary service designed to provide streamlined access and individual cultural support to our international patients. The MCO comprises Arabic and International teams: Arabic team is composed of 9 coordination physicians and 3 coordination nurses while international team has 6 coordination physicians and 3 coordination nurses representing over 30 countries and speaking more than 10 languages. From your initial email correspondence with our medical staff until the day you return home, our Coordination Physicians and nurses will be available to assist you.

Medical Coordination Services Include

Pre-arrival
  • Provide assistance to Medical Enquiry team in gathering clinical history, reviewing related medical records of enquired patients in order to get initial specialist recommendation on investigations and treatments.
  • Provide assistance in getting transparent estimated price for the course of treatment.
  • Provide assistance in scheduling doctor appointments in coordination with different clinics in the hospital.
  • Provide assistance in scheduling telemedicine appointments.
  • Provide assistance in coordination with Medical Transport team for those who need medical evacuation services.
  • Provide assistance in coordination with Third Party Payers such as insurance companies, embassies, and other related agencies.
  • Make special arrangements according to the needs of patients such language support, VIP meet and greet, patient escort services, etc.
  • Provide assistance in coordination with Business Center for travel and accommodation.
Upon arrival and hospitalization
  • Make hospitality rounds for in-patients
  • Review and contemplate probable and current clinical problems
  • Coordinate with the care team for clarifying clinical concerns, if any
  • Facilitate and support family meetings with the care team to clarify treatment plan and outcome, if required
  • Generate detailed oriented medical reports
Pre-discharge and follow up
  • Provide assistance to ensure all patient’s requirements and expectations are met (Example: Medical Reports)
  • Provide assistance in coordination with Medical Transport team for those who need repatriation to their home countries
  • Make follow-up calls or email patients and families after arriving their destinations to ensure safe transport
  • Provide assistance in coordination with hospital pharmacies, hospital representative offices or shipment companies, for those who need to buy medication from hospital
 

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The Medical Coordination Office is located on the 10th floor of Building-A (Clinic Building). Patients may request the services of Medical Coordination Office through customer service counters, registration counters, and nursing counters or upon contacting hospital for an appointment.

Bumrungrad Hospital’s Medical Coordination Office is the most comprehensive international medical support team in Asia designed to provide a stress-free medical care while abroad.

 

Medical coordination team

Mr. Rajeev Rajan
Chief Business Development Officer
 
 

International Medical coordination

Dr. Donya Hemmadhun
Senior Director, Medical Coordination
& Hospital Duty Management
 

Dr. Nisarat Chanunpanich
Senior Coordination Physician
International Medical Coordination
 

Dr. Zarni Min
Senior Coordination Physician
Myanmar Medical Coordination
 

Dr. Nyo Min Ko, DDS
Senior Coordination Physician
Myanmar Medical Coordination
 

Dr. Aung Linn Htut
Coordination Physician
SAARC
 

Dr. John Gachuiwung Shimray
Coordination Physician
International Medical Coordination
 

Dr. Sereywat Keo
Coordination Physician
Cambodian Medical Coordination
 

Ms. Suthatip Tong-Orn
Senior Coordinator
International Medical Coordinatio
 

Mr. Ganda Boy Sihotang
Senior Coordinator, International
International Medical Coordination
 
 

Arabic Medical coordination

Dr. Kasidis Srisanga
Division Director
Arabic Medical Coordination
 

Dr. Abdo Showah
Coordination Physician
Arabic Medical Coordination
 

Dr. Najood A. Issa
Senior Coordination Physician
Arabic Medical Coordination
 

Dr. Peerada Piriyahaphan
Coordination Physician
Arabic Medical Coordination
 

Dr. Nora Yumyuang, DDS
Coordination Physician
Arabic Medical Coordination
 

Dr. Mohamed Hayedaud
Coordination Physician
Arabic Medical Coordination
 

Dr. Zakiah Abdullah
Coordination Physician
Arabic Medical Coordination
 

Dr. Nasihah Dama
Coordination Physician
Arabic Medical Coordination
 

Dr. Bismellah Kassem
Coordination Physician
Arabic Medical Coordination
 

Ms. Halimah Mauseng
Nurse Coordinator
Arabic Medical Coordination
 

Ms. Sofa Homsuwan
Coordination Nurse
Arabic Medical Coordination
 

Ms. Faesah Pohchi
Coordination Nurse
Arabic Medical Coordinatio
 

Location

Medical Coordination Office
Bumrungrad International Clinic (BIC) Building, 10th floor,
Bumrungrad International Hospital, Bangkok, Thailand

For more information or to receive support, please contact:

Phone: +66 (0) 2066 8888

Fax: +66 (0) 0 2011 5100
Online Appointment: Make appointment here
Learn more: Ask us a question